TDS, Inc. can monitor your network and/or critical servers from our location. Our Remote Monitoring Service (RMS) is capable of remotely monitoring the network connectivity of any IP-capable server system. In particular, this service is available for servers anywhere.


What do we provide within the NOC facility?
TDS, Inc. provides a professional remote monitoring service from its Network Operations Center (NOC). The NOC facility constantly monitors your server(s) 24 hours a day, 7 days a week. In the event of an alarm, TDS, Inc. will promptly notify the customer and take immediate action to resolve the problem. We monitor backup services, internet connection status, and perform any critical updates – all remotely.


What are the owner's responsibilities?
The owners of monitored systems must provide us with the public IP address of the server, times in which critical updates can be applied (as this would most likely require a server reboot), and emergency contact information. You should also supply us with contact information for your Internet Service Provider (ISP) in case of Internet outage.

Owners must notify the NOC in advance of any scheduled downtime or reboots.


What are the limits on this service?
Remote monitoring is intended to provide some indication of whether a server is alive and responding. Because a server responds to a ping request, it does not imply that the applications are running. Even if the applications are running they may not be functioning correctly. Therefore, remote monitoring is limited in its ability to indicate the state of a service.

Remote monitoring does not imply that the machine and/or service it provides are reachable by other than the monitoring system in the NOC. Portions of the Internet, other than the path between the monitored server and the NOC monitoring system, may be down.